At Bizzo Casino, we process personal information to manage player accounts, provide our gaming services and handle payments and support enquiries. This policy explains the information we collect, how we use and share it, how long we retain it and how you can contact us about your data.
Please read this policy before registering or submitting personal information through bizocasino.org. Some information is needed to provide an account or complete verification. If you do not provide required details, we may be unable to offer the relevant service.
Information We Collect
We collect information you give us through registration forms, account updates, email, live chat and other communications. We also record information generated when you use our website and services.
| Information category | Examples |
|---|---|
| Registration and contact details | Name, date of birth, email address and telephone number |
| Account and transaction records | Deposits, withdrawals, bets and account activity |
| Communications | Support messages, email correspondence and chat records |
| Technical and usage data | IP address, GeoIP location, browser, device and login logs |
| Verification documents | Identity documents, payment records and bank statements requested for checks |
| Voluntary feedback | Survey answers and customer assessments you choose to provide |
The documents we request depend on the verification, payment or anti-fraud check involved. Keep your account information accurate and notify us when relevant details change.
How We Obtain Information
We receive personal information directly from you and collect technical records through your use of our services. We may also lawfully receive information from payment services, fraud-prevention companies and other providers involved in delivering the service.
Payment operations are handled through payment gateways. We use transaction records and the information needed to administer deposits, withdrawals and payment checks. The payment provider's privacy notice explains its own handling of payment details.
How We Use Your Information
We use personal information for the following purposes:
1. Creating, administering and supporting your player account.
2. Processing bets, deposits, withdrawals and related transactions.
3. Providing games and associated services you request.
4. Verifying identity and conducting necessary account checks.
5. Detecting fraud, misuse of terms and irregular transaction activity.
6. Meeting applicable legal and regulatory obligations, including anti-money laundering and counter-terrorist financing requirements.
7. Sending promotional communications where you have given the required consent.
8. Conducting voluntary surveys and analysing aggregated information for research and service improvement.
Participation in a survey is optional. Marketing choices are separate from the information needed to administer your account and transactions.
Marketing Preferences
With your consent, we may use your email address or telephone number to send information about our offers and, where covered by that consent, selected partners' products or services.
You can stop promotional communications through your account settings or by contacting support@bizzocasino.com. An available unsubscribe option can also be used. Necessary messages about your account, payments or security may continue.
Any proposed promotional use of your name or nickname in connection with a prize will be subject to the relevant notice and any consent required by applicable law.
Access Within Our Team
Access to personal information is limited to employees who need it to perform their duties. Relevant teams may include data protection, compliance, payments, fraud prevention, customer support, customer retention and VIP account management.
Employees handling player information are subject to confidentiality obligations. We require service providers processing information on our behalf to protect it under the relevant agreements and applicable requirements.
Sharing Information With Third Parties
We do not sell or rent your personal information. We may share relevant information with payment processors, verification and fraud-prevention providers, gaming-content suppliers, hosting and technical providers, and providers supporting analytics or customer communications.
Disclosure may also be necessary to comply with applicable law, respond to valid legal requests, meet regulatory duties or investigate fraud and protect the rights and safety of our players, our business or others. Any such disclosure must have an applicable legal basis and be limited to the relevant purpose.
Marketing providers may process information to carry out authorised communications. Other disclosures may take place with your prior consent where that is the appropriate basis.
If a merger, acquisition or other business transfer involves customer information, we will notify affected players by email before the transfer, as described in this policy.
International Processing
We and our service providers may process information in EU and EFTA countries and in locations outside the European Economic Area. Your information may therefore be handled outside your country of residence.
We take steps to protect information during international processing and require applicable safeguards in our arrangements with providers. Contact us if you need more information about where your data is processed and the protections that apply.
Data Retention
Our retention policy provides for keeping registration information and records collected during the operation of a player account for a minimum of five years from the last player transaction or account closure, as applicable. Records may need to be kept longer where applicable law or an ongoing investigation requires it.
Closing your account does not automatically delete these records. Retained information may be needed for financial or fiscal enquiries, fraud prevention, anti-money laundering checks or other lawful investigations. An erasure request may be limited where we must retain the relevant information.
Data and Account Security
We use technical and organisational measures to protect personal information against unauthorised access, loss and misuse. These include access restrictions, confidentiality requirements and measures supporting secure transactions and fraud detection. No online service can guarantee absolute security.
Keep your login details private and do not disclose passwords or security codes. Provide verification documents through the designated channel and contact us promptly if you suspect unauthorised account access.
Cookies and Similar Technologies
We use cookies and similar tools to support website functions, remember settings and understand use of our services. They may record browser details, IP addresses, referring websites and activity information. Some are provided by our platform or other service partners.
| Cookie category | Purpose |
|---|---|
| Required cookies | Navigation, account access and essential website functions |
| Functional cookies | Remembering session, language and region settings |
| Analytics technologies | Understanding website use and measuring performance |
| Advertising cookies | Measuring campaigns, referrals and registrations linked to advertising |
Advertising providers may combine visit data with information they receive from other sources. Their own privacy notices explain that processing. Cookies are not necessarily anonymous simply because they do not contain your name or email address.
You can delete or block cookies through your browser settings. Restricting essential cookies can affect account access or other website functions. Where consent is required for optional tracking, it must be obtained before that tracking is used.
Third Party Features and Games
Social features and links can take you to services with their own privacy notices. Information provided directly to an external service is handled under that service's applicable policy. Game providers may also apply their own privacy notices when you use their content.
Review those notices to understand the information processed by the provider and the choices available to you.
Privacy Requests and Complaints
Email support@bizzocasino.com to ask about the information we hold, enquire about its use, request a correction or stop direct marketing. Describe your request clearly. We may ask for reasonable evidence of identity before disclosing or changing account information.
Other privacy rights and any restrictions depend on the law applicable to your information. Where the GDPR applies, this includes the right to complain to a competent supervisory authority. You can ask us which process applies to your request.
For a complaint about how a privacy enquiry has been handled, contact complaints@bizzocasino.com and include any previous correspondence reference. We will review the concern and may request further details to investigate it.
Changes to This Policy
We may update this policy when our services, information-handling practices or applicable requirements change. We will make the revised policy available and provide additional notice or request consent where required. Review the policy periodically to stay informed about how we handle your information.