We want gambling at Bizzo Casino to remain a leisure activity within limits you can afford. Our live support team is available 24/7 to help you request account restrictions or self-exclusion. If playing begins to affect your finances, relationships or wellbeing, stop and seek support.
A bonus, an unfinished wagering target or a recent loss is never a reason to continue gambling. You can ask for help at any stage.
Recognising When to Take a Break
Consider whether you can comfortably control the time and money you spend. Take action if you are spending more than planned, trying to recover losses, borrowing to gamble or hiding your activity from others. Feeling unable to stop is also a reason to seek help.
These examples are not a diagnosis. A confidential support service can help you discuss your situation without waiting for a crisis.
Setting Limits on Your Account
Contact our live chat to discuss the following account controls:
| Limit | What it covers |
|---|---|
| Loss | A limit on losses over an applicable period |
| Deposit | A limit on deposits; cryptocurrency deposits are excluded |
| Gambling session | A restriction on playing-session duration |
| Wager | A limit on betting turnover over an applicable period |
Tell our team which restriction you need and ask them to confirm the amount or duration, applicable period and activation time. Also ask how any later change is handled. A wagering limit concerns the amount staked and is different from a loss limit.
Our deposit limits do not include cryptocurrency deposits. If you use cryptocurrency, discuss suitable restrictions with support instead of assuming that a deposit limit covers those payments.
Requesting Self-Exclusion
If you need to stop gambling, contact our live chat and clearly request self-exclusion. Our team can explain the available duration, scope and account steps. Ask for confirmation when the restriction has been applied.
Self-exclusion should not be treated as a temporary workaround for an account issue. Do not create another account to bypass a restriction. Closing a browser, removing an app or unsubscribing from marketing does not itself restrict gambling access. Ask which services your exclusion covers; do not assume it extends to other websites.
Independent Support in Australia
Gambling Help Online provides free, confidential support for people affected by gambling, including families and friends. You can call the Australian gambling helpline on 1800 858 858 at any time.
Other organisations you can explore include Gamblers Anonymous, GamCare and Gambling Therapy. Check their location and service options to find appropriate help. Independent support can be used alongside our account restrictions.
Practical Boundaries for Play
Set a spending budget and a time limit before you start. Use only money you can afford to lose, keep essential household funds separate and never borrow to gamble. Stop when you reach your chosen limit. If these boundaries are difficult to maintain, consider self-exclusion and professional support.
Our service is for adults who meet the applicable age and regional requirements. Keep account credentials and payment methods away from minors. Sign out on shared devices and avoid leaving an active game accessible to a child.
When You Are Worried About Someone Else
You can contact our support team if you are concerned about someone gambling with us. We will consider your concern while protecting account confidentiality; contacting us does not give you access to another person's private information.
Independent support services also help family members and friends. You can seek advice for your own wellbeing and finances even if the person you are concerned about is not ready to ask for help.